The US is now the 3rd Best Country for Business dropping behind Canada. Great!
http://www.bloomberg.com/slideshow/2014-01-21/best-countries-for-business-2014.html
Tuesday, January 21, 2014
Thursday, February 21, 2013
Monday, November 28, 2011
The Never-Ending Challenge
Despite the ever-increasing use of smart technology, the development of innovative business management and leadership, and the increased focus on recruitment, training and staff development, meeting and exceeding customer service targets is a never-ending challenge for contact centres.
The essential problems stems from the fact that what customers need and expect today can change dramatically over time. If you’re a service provider, customer expectations can pose a major challenge. They grow, they shrink, they change shape, and they change direction. They shift constantly, and they shift easily. And how satisfied (or dissatisfied) your customers are is determined by these expectations and your performance in meeting them.
Continue: http://thesauce.net.au/2011/11/the-never-ending-challenge/
The essential problems stems from the fact that what customers need and expect today can change dramatically over time. If you’re a service provider, customer expectations can pose a major challenge. They grow, they shrink, they change shape, and they change direction. They shift constantly, and they shift easily. And how satisfied (or dissatisfied) your customers are is determined by these expectations and your performance in meeting them.
Continue: http://thesauce.net.au/2011/11/the-never-ending-challenge/
Thursday, September 30, 2010
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